Any reference in these Terms to “you” or “your” or “Customer” means any person accessing, viewing or using the Website and/or Services.
Serve provides to Customers an interactive mobile menu (Menu) containing food, beverage and merchandise products (Products) from third party restaurants and venues (Venues). By scanning the QR code or tapping the NFC chip located at participating Venues or by visiting the links located on a Venue’s website, You will be directed to our Website and can view photos of and information about the Products and may purchase the Products (Order) from the Menu by entering your nominated payment method on the Website which is processed in accordance with clause 3 (Services).
Serve may amend these Terms at any time at its sole discretion. By continuing to use the Website and/ or Services, you will be deemed to have accepted any revised terms from the date that they are published on the Website.
Serve reserves its rights to investigate and take appropriate legal action for any Illegal and/or unauthorised use of the Services, the Website or breach of these Terms.
2. USING OUR SERVICES AND WEBSITE
Serve grants you a non-exclusive, non-transferable licence to access, use and navigate the Services and Website subject to you complying with these Terms.
You acknowledge and agree that Serve may send electronic messages to your contact telephone number or email address. You agree that by using the Services you consent to Serve sending you electronic messages. We will only send you messages related to your Order and, if you opt in, we may send you direct marketing communications and information about services that we consider may be of interest to you. You can opt out of receiving direct marketing communications and information at any time.
You agree that placing an Order using the Services is subject to you making full payment for the Products in accordance with clause 3.
If you purchase Products that are alcoholic beverages, contain alcohol or by law require you to be over the age of 18 years for consumption, you warrant that you are over the age of 18 years.
You agree that it is the responsibility of the Venue to comply with all laws in relation to the service of alcohol including responsible service of alcohol, ensuring the Venue holds a valid alcohol licence and ensuring that the Customer is over the age of 18 years before serving the Customer alcohol.
You acknowledge that Serve does not guarantee that Products will be served within a certain time frame or that the Products are of a certain quality.
You acknowledge that Serve does not guarantee that any of the information displayed on its Website including all information, photos, ingredients, explanations of a Product or the Menu of the Venue are accurate and Serve is not liable for any errors in representation.
You acknowledge that Serve acts only as an intermediary between the Customer and the Venue and is not liable if the Venue does not stock or make the Products available or refuses to accept your Order.
3. OUR PAYMENT TERMS
You agree that you will pay for all Products that you Order from a Venue in accordance with these payment terms and that you will pay the purchase price as displayed on the Website.
Serve warrants that it has the right to collect payments for Products that you Order using our Services on behalf of Venues. When you pay the purchase price using our Services, you discharge your obligations to pay the Venue directly for the Products that you Order.
You acknowledge and agree that all purchase prices specified, and payments collected will be inclusive of all applicable taxes where required by law.
You acknowledge that Serve will not place your Order with the Venue until you have made full payment of the Product through or Website.
You acknowledge that the purchase price or availability of the Product as displayed on the Services and Website may differ from time to time to the purchase price of the Product advertised at the Venue.
You acknowledge that Serve uses third party payment processors including but not limited to SnapScan, Zapper, Peach Payments, Stripe, Braintree, Square, Paypal, Hyperwallet, Apple Pay and Google Pay (Payment Processors). You agree that you will pay in addition to the purchase price of the Product, any additional fees charged by the Payment Processors.
The processing of payments or credit cards are subject to the terms, conditions and privacy policies of your credit card issuer and the Payment Processors in addition to these Terms. The terms and conditions and privacy policies for the Payment Processors can be accessed at their websites. Serve is not responsible for any errors by the Payment Processor or credit card issuer.
You warrant that you are the authorised user of any payment method that you use in connection with the Services and the Website and you acknowledge the Serve is not liable for any unauthorised use of any payment method.
You agree that if you submit an Order, Serve delivers your Order to the Venue when your payment has been authorised. Subject to clause 7.4 and the Venue’s refund policy, you are not entitled to change or cancel your Order once it has been placed and you will not be entitled to a refund.
You agree that Venues have the sole discretion to reject or refuse your Order at any time. If your Order is rejected or cancelled by the Venue, you will receive a refund in accordance with the Venue’s refund policy.
4. USE OF PROMOTIONAL CODES
A Venue may offer promotional codes that may provide you with discounts, bonus offers or other incentives for you to use our Services (Venue Promotional Codes). We agree to allow you to use valid Venue Promotional Codes subject to any terms and conditions imposed by the Venue and the following conditions:
Venue Promotional Codes cannot be redeemed for cash, can only be used on one transaction, must be used before the expiry date.
Serve and the Venue reserves the right to cancel, withhold use, suspend or modify the terms of Venue Promotional Codes and any discount or benefit associated with it at any time.
5. OUR CONTENT AND ACCESS
Serve makes all reasonable endeavours to ensure that the information about Menus and Products available on the Website are accurate and correct, although we do not warrant that it is accurate, adequate or complete.
You acknowledge and accept that the Website content may include incorrect information, technical inaccuracies and typographical errors. You acknowledge and accept that the Services and the Website will, from time to time, change without notice to you and that the content of the Website may not necessarily be accurate or up to date at the time you view it.
You are responsible to contact us directly to ensure that any material or information on the Website that you seek to rely on is accurate and current. Serve disclaims all liability for any direct or indirect loss or damage arising from your use or reliance on the Services or Website to the full extent permitted by law.
You agree not to attempt to change, add to, remove, deface, hack or otherwise interfere with the Services or the Website or any material or content displayed on the Services or the Website unless expressly permitted by us or these Terms.
You warrant that you will not hide, deface, alter or delete any copyright symbol, trademark or other proprietary rights notice.
We do not guarantee that your access to the Services and/or the Website will be uninterrupted or that the Services and/or the Website is free from viruses or any other malware which may damage any device or data as a result of access to the Services or Website.
You agree that Serve may conduct maintenance of the Services or Website at any time and that this maintenance may interrupt your access to the Services or Website.
We reserve our rights to suspend or terminate your access to the Service or Website at our sole discretion where we hold a reasonable apprehension that you have or may breach these Terms. If we suspect you are or may be in breach of these Terms, we will endeavour to notify you of that breach and ways in which you can remedy it.
6. INTELLECTUAL PROPERTY
All material displayed on the Service and the Website, including but not limited to all information, photographs, graphics, illustrations, artwork, names, logos, trademarks, copy writing and design features (Serve Intellectual Property) we acknowledge we have the right to use or are our property and are protected by copyright, trademark and other intellectual property laws. You may not use the Serve Intellectual Property for any commercial purpose without our express prior written consent.
You agree not to copy, imitate, reproduce, reverse engineer, sell, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Serve Intellectual Property for any commercial purpose to any third party in whole or in part without our express prior written consent.
You acknowledge that if you do copy, imitate, reproduce, reverse engineer, sell, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Serve Intellectual Property, we will suffer loss and damage and you agree to indemnify us for any such loss and damage.
We do not grant any licence or right in or assign all or part of the rights of the Serve Intellectual Property to you.
You warrant that you will not infringe the Intellectual Property Rights of Serve or any third party relating to your use of the Services or the Website.
7. LIMITATION OF LIABILITY
Serve disclaims all liability for any loss or damage of any kind arising out of or in connection with the Services and the Website content and your use or performance of the Website and Services to a maximum extent permitted by law including without limitation and liability relating to:
consumption of alcohol by minors;
your consumption of Products that may result in allergic reactions; or
any representation of the ingredients contained in Products.
You agree that your use of the Services and the Website are at your own risk and you accept and agree that you will not seek to hold us accountable for any loss or damage that you or any third party may suffer as a result of your use of the Services and/or the Website, and that you will indemnify us for any such loss and damage we suffer as a result of claims brought against us by any party as a result of your use of the Services and/or the Website.
Notwithstanding the above, to the maximum extent as permitted by law, you agree that Serve’s aggregate liability shall not exceed the total purchase price of your Order.
Services supplied to you by Serve come with guarantees that cannot be excluded under the South African and/or United Kingdom Consumer Law(s). Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the South African and/or United Kingdom Consumer Law(s) and other laws which cannot be modified or excluded.
Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law (Warranty), any liability imposed upon Serve relating to a breach of Warranty will at its option be limited to a refund of the price of the Order.
To the fullest extent of the law, you agree to indemnify us from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including legal fees) arising out of or in any way related to your breach of any of the provisions of these Terms and/or your use of the Services and Website.
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
We are permitted to assign, transfer, and subcontract our rights and/or obligations under these Terms without any notification or consent to you. You are not permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.